FREQUENTLY ASKED QUESTIONS

Questions before you book?

Find answers about choosing a service, preparing your space, pricing, and appointment changes.

Booking & services

Which cleaning service should I choose?

Standard Cleaning covers routine upkeep. Deep Cleaning adds more detailed work. Move-In / Move-Out Cleaning is intended for empty homes. Compare services or view the cleaning checklist.

Can I customize the cleaning services to suit my specific needs?

Absolutely! Crystal Breeze offers customizable cleaning solutions. Let us know your specific requirements, and we'll tailor our services accordingly.

How do I book a cleaning service with Crystal Breeze?

Choose your service and book online, or contact us if you need help deciding. Deep Cleaning and Move-In / Move-Out Cleaning have 25% offers for new customers. Standard Cleaning has 15% off with a $100 minimum.

How does Crystal Breeze ensure the quality of its cleaning services?

We implement rigorous quality control measures, including regular inspections and customer feedback. Your satisfaction is our top priority.

Can I book a one-time deep cleaning service with Crystal Breeze?

Yes, Crystal Breeze offers one-time deep cleaning services for those who need a thorough cleaning without committing to a regular schedule.

What cleaning methods do you use for deep cleaning services?

Our deep cleaning methods include thorough dusting, sanitization, floor care, and detailed cleaning of specific areas. The exact approach depends on the type of deep cleaning required.

Can Crystal Breeze accommodate last-minute bookings?

We do our best to accommodate last-minute requests based on availability. Contact us, and we'll check our schedule for you.

Are there any restrictions on the size of properties you clean?

Crystal Breeze can handle properties of various sizes. Contact us to discuss your specific requirements, and we'll tailor our services accordingly.

Preparing for your visit

How does Crystal Breeze ensure the safety of my belongings during cleaning?

Our cleaning professionals are trained to handle your belongings with care. We also carry insurance to provide an extra layer of protection.

Are your cleaning products environmentally friendly?

Yes, Crystal Breeze is committed to eco-friendly practices. We use environmentally conscious cleaning products to minimize our impact on the environment.

Are your cleaning professionals background checked?

Yes, all our cleaning professionals undergo background checks to ensure your safety and peace of mind.

Do I need to provide cleaning equipment and supplies?

No need! Crystal Breeze comes fully equipped with professional-grade cleaning supplies and tools. We've got everything covered.

Can I trust Crystal Breeze with my keys or access to my property?

Absolutely. We prioritize trust and security. Keys and access information are handled securely, and we have strict protocols in place.

Do I need to be present during the cleaning session?

It's not necessary, but you're welcome to be present if you prefer. Many clients provide access instructions, and our team will take care of the rest.

Can I provide specific instructions to the cleaning team?

Absolutely! We encourage you to provide specific instructions during the booking process or communicate directly with our team.

Pricing & payment

Do you offer discounts for regular cleaning services?

Standard Cleaning currently has a 15% offer with a $100 minimum. Deep and Move-In / Move-Out Cleaning have 25% offers for new customers. Recurring rates have separate terms; review the applied discount and total before confirming.

How are the cleanings priced?

The duration varies based on the size and condition of your space. Our team will provide an estimate during the booking process. The quote will be adjusted at the end of the cleaning to account for additional time if required based off of our hourly rate.

What payment methods does Crystal Breeze accept?

 Crystal Breeze Cleaning accepts various payment methods, including credit cards and online payments. Details can be found on our website or provided by our customer service team.

Changes & policies

Do you offer refunds after the service is completed?

No. Once the cleaning service has been completed, we do not offer any refunds. We stand by the quality of our work and are always happy to address any concerns during or immediately after the cleaning. If there is anything you are unhappy with, please let us know right away so we can make it right. However, once the service has been fully performed, all sales are final and non-refundable.

Can I reschedule my cleaning appointment?

Certainly. Contact our customer service as soon as possible, and we'll work with you to find a convenient alternative.

What is your cancellation policy?

At Crystal Breeze Cleaning, we understand that life can be unpredictable. However, to ensure fairness and maintain our schedule, we kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.

If you cancel within 24 hours of your scheduled booking, a $50 cancellation fee will apply. If you cancel at the time of arrival or during the appointment, a minimum two-hour ($130) charge will apply, and any additional balance for work performed will need to be finalized.

What is the policy for recurring cleaning rates?

When you sign up for recurring cleanings, you lock in the discounted rate by committing to a minimum of 6 appointments. If you decide to cancel before completing the 6 appointments, you will be charged the full standard rate for the cleanings that have already taken place. This ensures fairness and consistency in our pricing structure.

Still have a question?

For full booking policies, read our Terms of Service.

Scroll to Top